Official Return Policy

Live Fish Returns, Refunds, Store Credit, Replacements:
Due to the specialized packaging and shipping of aquatic life and our commitment to the well being of our live inventory, we cannot accept any returns of live fish. guarantees 5 Day LIVE DELIVERY. Our customers are very important to us and client satisfaction is our only objective.
We are so confident you will be happy with your purchase that we offer the following steadfast assurances: if your fish do not arrive alive or die within the first two days of arrival, we will refund your money or give you store credit, whichever you prefer. If your fish perish on day three, four or five, you will be given store credit or equivalent replacement fish in your next order.
In the event a customer opts for a refund, refunds never apply to shipping costs. For instance, if a customer receives complimentary airport shipping on an order in excess of $300, the actual $70 shipping cost will be deducted from any refund. The same rules apply for FedEx and reduced overnight shipping.
If the shipment is lost or all the fish are dead upon arrival, we will send a replacement order at no charge. In that event, we require the following: the customer is to immediately notify us via telephone or email and promptly send a digital photo of each dead fish and the box, if damaged. All photos should be emailed to:
All death on arrival (DOA) situations are dealt with on an individualized basis, and we will always work with the customer to guarantee a positive outcome. If a subset of fish have perished during transit, either store credit or a replacement order will be issued. Customers pay for shipping on such issued replacement orders. 
Canceled Orders:
If you need to cancel your order for whatever reason, you may accept the full refund as store credit for the entire amount, or cash or credit card refund for the purchase amount less a 15% restocking fee. The withheld 15% may be used as store credit towards a future purchase.
Gift Certificate Returns:
All gift certificates are final sale, no refunds or returns.
Unused/Unopened Products Returns:
Returns on unused, unopened products with the product and product packaging in new condition will be accepted up to 60 days after the customer receives delivery on an order. The customer is responsible for paying the return shipping and the original shipping charges will not be refunded. To accept a return on a product we must be able to sell the product again as a new product. A copy of the invoice, or a note with the invoice # must accompany all products returned to us.
Damaged Product Returns:
Returns on damaged products can be returned with the product and product packaging, up to 30 days after the customer receives delivery on an order. Damaged products will be replaced. A copy of the invoice, or a note with the invoice # must accompany all products returned to us. Feel free to e-mail us 24/7 at for any other inquiries.