Discus.com Return Policy

Live Fish Returns:
Due to the specialized packaging and shipping of aquatic life and our commitment to the well being of our live inventory, we cannot accept any returns of live fish. Discus.com guarantees 5 Day LIVE DELIVERY. Our customers are very important to us and client satisfaction is our only objective.
 
We are so certain that you will be happy with your purchase that we offer the following assurances: If your fish do not arrive alive or die within the first two days of arrival, we will refund your money or give you store credit, whichever you prefer. If your fish die on day three, four or five, you will be given store credit. Refunds do not apply to shipping costs.
 
If the shipment is lost or all the fish are dead upon arrival, we will send a replacement order at no charge. In that case, we require the following: Customers are to immediately notify us via telephone or email and promptly send a digital photo of each dead fish and the box, if damaged. All photos should be emailed to: info@discus.com.
 
All death on arrival (DOA) situations are dealt with on an individualized basis, and we will work together with the customer in order to guarantee a positive outcome. If a subset of fish have perished during transit, either store credit or a replacement order will be issued.
 
Gift Certificate Returns:
All gift certificates are final sale, no refunds or returns.
 
Unused/Unopened Products Returns:
Returns on unused, unopened products with the product and product packaging in new condition will be accepted up to 60 days after the customer receives delivery on an order. The customer is responsible for paying the return shipping and the original shipping charges will not be refunded. To accept a return on a product we must be able to sell the product again as a new product. A copy of the invoice, or a note with the invoice # must accompany all products returned to us.
 
Damaged Product Returns:
Returns on damaged products can be returned with the product and product packaging, up to 30 days after the customer receives delivery on an order. Damaged products will be replaced. A copy of the invoice, or a note with the invoice # must accompany all products returned to us. Feel free to call 212-858-9912 between the hours of 10:00am to 7:00pm EST Monday through Saturday, or e-mail us 24/7 at info@discus.com for any other inquiries.
 

We Specialize in Classic, Exotic, Rare, Vintage, and Pure Wild Strains of Discus.

At Discus.com, you will find some of the rarest and most sought-after strains of vintage and original discus bloodlines available in the hobby. We specialize in the finest discus and discus-related products. For example, we are the sole breeders of Jack Wattley's original breeding stock lineage of discus aka the "king of the aquarium" in the world, carrying timeless classics such as the Wattley Turquoise and Schmidt-Focke Striated Red Discus. Our facilities collectively house over 30,000 gallons, 25,000 discus fish, and 30+ varieties at any given time. We pride ourselves for our superb customer service and high quality discus. If there are items you are looking for but can't find on our state-of-the-art website, please contact us and we will do our best to find what you need. In the meantime, visit our boutique and build your dream tank today.

 

Our Mission.

Whether you're a new or experienced discus keeper, we strive to be the greatest marketplace for discus fish on earth -- befitting this magnificent species.

 

Email Us.

Email us at info@discus.com. We answer all e-mails promptly.
If you don't hear back from us with in a reasonable amount of time, please check your spam folder for our response.
 

Call Us.

Call us at (212) 858 - 9912
Our Phone hours are Monday - Friday, from 9:45 AM until 6 PM EST, Saturday - Sunday from 10 AM - 5 PM EST. If we miss your call, leave us a message. We return all calls and messages promptly.
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