A: We can guarantee that your fish will arrive healthy up to 1 hour after they have been delivered. If any of your fish arrive dead on arrival you must send us a picture of the fish in the unopened bag within 1 hour of receiving the delivery. We will then issue you a STORE CREDIT toward your next order for the cost of the fish. We cannot guarantee the fish once the bag has been opened. Also, we cannot issue refunds on shipping costs. We work very hard to make sure that you receive your fish alive and we want your fish to have a long, happy life in your tank. ALl sales are final and we DO NOT issue Refunds- only Store Credit.